1. Terms
  2. Terms
  3. Terms and conditions for Restaurant Tips

Terms and conditions for Restaurant Tips

Tip matching by Deliveroo May 2020

Update 26/5/2020: This Promotion is now completed and we have reached the Maximum Eligible Tips.

Promotional Period: 12 May 2020 to 31 May 2020, or earlier if Maximum Eligible Tips have been reached.

Participating Restaurant: A restaurant is a participating restaurant if it is active on the Deliveroo Platform during the Promotional Period, and it offers food and meals for purchase. This Promotion excludes bottle shops (even when food is purchased), restaurant chains that have more than 25 stores across Australia and restaurants using Marketplace Plus Deliveries (where deliveries are performed by the restaurant's couriers rather than Deliveroo allocated riders.

Promotion: During the Promotional Period, Deliveroo will match the first 10,000 tips that customers leave for a Participating Restaurant when placing an order on the Deliveroo platform in Australia, up to a maximum amount of 25% of an order total (excluding the delivery fee, small order fee and the tip) (Deliveroo's Contribution).

By participating in this Promotion, you accept the following Terms and conditions:

  1. Order must be placed by you and accepted by the restaurant during the Promotional Period to qualify for the Promotion.
  2. Prior to checking out and making payment for your order, you can elect to leave a tip for the restaurant at an amount that you specify (Tip). The Tip will be charged to your nominated payment method at the same time as your purchase.
  3. The value of the Tip that Deliveroo will match is capped at a maximum amount of 25% of an order total (excluding the delivery fee, small order fee and the tip) (Deliveroo's Contribution). For example, if you tip $5 on a $50 order, Deliveroo will match $5. If you tip $20 on a $50 order, Deliveroo will match $12.50 of that tip.
  4. Maximum Eligible Tips: Deliveroo will match the first 10,000 tips or spend a total combined sum of $100,000 for all of Deliveroo's Contributions, whichever occurs first, during the Promotional Period.
  5. Restaurant participation in the Promotion is automatic and extends to all Participating Restaurants on the Deliveroo Platform.
  6. The Restaurant that you leave the tip for will receive all of the Tip. Deliveroo's Contribution will be made to the same restaurant if it is a Participating Restaurant.
  7. Your Tip will be paid to the Restaurant during the Restaurant's usual payment cycle. Deliveroo will pay matched Eligible Tips to restaurants upon consolidating Eligible Tips following the end of the Promotional Period.
  8. Payments of all Tips and Deliveroo's Contribution are subject to Deliveroo's fraud prevention policy. Any payment charge backs will nullify Deliveroo's commitment to pay the Tip or Deliveroo's Contribution.
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